SMS Terms and Conditions

PermitFlow Permit & Inspection Text Message Program

What this program is. PermitFlow, Inc. (“PermitFlow,” “we,” “us”) provides software that builders, contractors, and the trades use to obtain building permits and schedule inspections. Where you have agreed to receive them, we send text messages to you about your project on behalf of the contractor or installer you are working with. The contractor is identified clearly.

What we send. Service messages about your permit and inspection only:

• permit status updates;
• a request to choose a date for your inspection;
• confirmation of your scheduled inspection;
• reminders ahead of your inspection; and
• requests for information needed to complete your permit or inspection.

We do not send marketing. This program is not used to advertise, promote or sell anything, to ask you for a review or rating, or to offer you additional work or financing.

How you join. You receive these messages only if you agreed to them, often by checking or initialing an optional block with us or with your contractor. Agreeing is optional and is never a condition of your agreement with your contractor or of any purchase.

How often. Message frequency varies with your project, usually 4 to 8 messages per inspection.

Cost. We do not charge you for these messages. Message and data rates may apply from your mobile carrier.

How to stop the messages. Reply STOP to any message and we will stop sending. You can also stop them by telling us or your contractor by any other reasonable means, including calling us or emailing us at support@permitflow.com. We do not require you to use any particular method. We will stop as soon as we reasonably can, and in any event within ten business days, and we will send you one message confirming that we have stopped.

How to get help. Reply HELP to any message for support information, or contact us at support@permitflow.com. For questions about your project or the work itself, contact your contractor — their contact details are in the HELP reply.

Supported carriers. Messages are supported on major US carriers. Carriers, including PermitFlow’s messaging providers, are not liable for delayed or undelivered messages. We cannot guarantee that any message will be delivered, or delivered on time.

Your privacy. We describe how we handle your mobile number and your messages in our Privacy Policy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Changes. We may update these terms. The current version is always at this page, with the date it was last updated.

Contact. PermitFlow, Inc., 2261 Market Street STE 10301, San Francisco, CA 94114. support@permitflow.com.

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